Credit One Bank: Web site unavailable. Can't pay bills online. O...

A Credit One Bank customer review by GetHuman user ~sept91283 from November 28th, 2017

Background on ~sept91283's case

GetHuman: ~sept91283 - can you tell our other Credit One Bank customers when your case took place?
~sept91283: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
~sept91283: I used the 877-825-3242 number I found for on the GetHuman Credit One Bank customer phone number page I was on: Credit One Bank Customer Service Phone Number
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
Shows ~sept91283 a list of common Credit One Bank problems
~sept91283: "Trouble Sending a Payment" was why I was trying to call.

~sept91283's review of Credit One Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sept91283: Web site unavailable. Can't pay bills online. Other way to pay cost money. Can't talk customer represintative. Everything is *****. Soon I get paid my bills this credit card is done.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~sept91283: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sept91283: I'd give them a four out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~sept91283: For that I would say five out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~sept91283: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sept91283 taken from his Credit One Bank customer service problem that occurred on November 20th, 2017.

Credit One Bank

2.07 of 5 stars | 139 reviews
Credit One Bank ReviewsCredit One Bank's Phone NumberAll Credit One Bank contact infoGeneral Credit One Bank customer service info
~sept91283's Credit One Bank Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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