Credit One Bank: Garbage. After repeating myself more times then...

A Credit One Bank customer review by GetHuman user GetHuman-345258 from November 26th, 2017

Background on GetHuman-345258's case

GetHuman: GetHuman-345258 - can you tell our other Credit One Bank customers when your case took place?
GetHuman-345258: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman-345258: I used the 877-825-3242 number I found for on the GetHuman Credit One Bank customer phone number page I was on: Credit One Bank Customer Service Phone Number
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345258 a list of common Credit One Bank problems)
GetHuman-345258: "Complaint" was why I was trying to call.

GetHuman-345258's review of Credit One Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345258: Garbage. After repeating myself more times then I care to count they were unable to resolve my issue. All I wanted to do was get cash from am atm. I know I set my pin up when I activated my card, I've already got cash once before. They allow you to call the number on the sticker on the card when you first get it to activate your pin, but won't let you verify*change your pin, even offering to answer any and all security questions. I'm in a position where I need to use my cc for emergency purposes, in this case buying a part for my truck from an individual so I can get to work Monday, and their only response, (repeated several times as if being read from a prompt machine)(in very broken English) "your new pin will be received in the mail in *-** business days".*Very poor customer service, and incredibly difficult to understand. Do not, I repeat, -DO NOT- make the mistake of obtaining one of these cards. Save yourself the aggravation.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
GetHuman-345258: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345258: I'd give them a two out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
GetHuman-345258: For that I would say three out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
GetHuman-345258: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345258 taken from his Credit One Bank customer service problem that occurred on November 21st, 2017.

Credit One Bank

2.07 of 5 stars | 139 reviews

GetHuman-345258's Credit One Bank Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Credit One Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Credit One Bank in any way.

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