Cricket Communications: I'm Not Happy! Worst Customer Service Ever! No...
A Cricket Communications customer review by GetHuman user ~Not Happy from November 23rd, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other Cricket Communications customers when your case took place?
~Not Happy: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Cricket Communications problems)
~Not Happy: "Change plan" was why I was trying to call.
~Not Happy's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I'm Not Happy! Worst Customer Service Ever! No Help!!! You Wait Forever Before You Can Even Get The Ability To Even Press A Button To Connect Me! Come On Guys Get It Together
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~Not Happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~Not Happy: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Cricket Communications customer service problem that occurred on November 18th, 2017.