Cricket Wireless: After * hours on the phone in * months they sti...
A Cricket Wireless customer review by GetHuman user ~Me from November 25th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other Cricket Wireless customers when your case took place?
~Me: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common Cricket Wireless problems)
~Me: "Lost phone" was why I was trying to call.
~Me's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: After * hours on the phone in * months they still owe me money and refuse to resolve what should have been a very simple problem.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Me: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his Cricket Wireless customer service problem that occurred on November 23rd, 2017.