Cricket Wireless: Can't get promised refund. Cricket is the wors...

A Cricket Wireless customer review by GetHuman user ~CARY NC from November 26th, 2017

Background on ~CARY NC's case

GetHuman: ~CARY NC - can you tell our other Cricket Wireless customers when your case took place?
~CARY NC: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
~CARY NC: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~CARY NC a list of common Cricket Wireless problems)
~CARY NC: "Lower my bill" was why I was trying to call.

~CARY NC's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CARY NC: Can't get promised refund. Cricket is the worst ever. Terrible company. Mean nasty managers and horrible customer service from third world providers. Basically theft!
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~CARY NC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CARY NC: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~CARY NC: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~CARY NC: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CARY NC taken from his Cricket Wireless customer service problem that occurred on November 22nd, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

~CARY NC's Cricket Wireless Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!