Cricket Wireless: I called Cricket and the told me I would not ha...
A Cricket Wireless customer review by GetHuman user ~River from November 28th, 2017
Background on ~River's case
GetHuman: ~River - can you tell our other Cricket Wireless customers when your case took place?
~River: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~River a list of common Cricket Wireless problems)
~River: "Change Plan" was why I was trying to call.
~River's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~River: I called Cricket and the told me I would not have any problems with reception! After buying a Nokia *** with the promise I would get a Visa Card for $**. After calling many times over * months for rebate I was told, I would not receive my rebate, because it expired! Customer Service was one of the worst I'd ever seen! Could not understand them and on hold for **-** minutes every time. I had one Customer Service person actually told me all the other Cricket personnel had Lied to me on purpose??
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~River: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~River: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~River: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~River: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~River taken from his Cricket Wireless customer service problem that occurred on November 21st, 2017.