Cricket Wireless: Made payment at Kiosk machine. Payment didn't p...
A Cricket Wireless customer review by GetHuman user ~Deesloss from November 22nd, 2017
Background on ~Deesloss's case
GetHuman: ~Deesloss - can you tell our other Cricket Wireless customers when your case took place?
~Deesloss: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Deesloss a list of common Cricket Wireless problems)
~Deesloss: "Change Plan" was why I was trying to call.
~Deesloss's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deesloss: Made payment at Kiosk machine. Payment didn't post to Cricket acct. Contacted a live cust serv rep at this tel no., gave rep all pertinent info from the kiosk receipt including the payment processing company tel no. Cricket didn't show the no. *-***-***-****. This company said payment was pending with cricket. That i needed to tell cricket to send ticket to research dept. and give confirmation no. ********. for tel no. ***-***-****, trans no. EAEB**** made on ******* at **:**:** for $*.** Acct name: Deibre Sloss. Acct Type: CDMA PAYGO. I bet nothing gets done here either. Cricket customer service is the worst ever.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Deesloss: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deesloss: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Deesloss: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Deesloss: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deesloss taken from his Cricket Wireless customer service problem that occurred on November 18th, 2017.