Cricket Wireless: Many problems: phone service stopped because so...
A Cricket Wireless customer review by GetHuman user ~anonymous from November 28th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Cricket Wireless customers when your case took place?
~anonymous: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Cricket Wireless problems)
~anonymous: "Update account information" was why I was trying to call.
~anonymous's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Many problems: phone service stopped because someone didn't bother to enter "auto payment" and then asking for more than the agreed-to rate to restart* initially denying rebate for phone for invalid reason* charging me for *rd month which was supposed to be free per promotion and then stating that my plan was not entitled to the month after being told that I was when I signed up for the plan and later affirmed by * other customer service employees.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Cricket Wireless customer service problem that occurred on November 26th, 2017.