Cricket Wireless: Started having problems and I could not downloa...
A Cricket Wireless customer review by GetHuman user ~by anonymous from November 26th, 2017
Background on ~by anonymous's case
GetHuman: ~by anonymous - can you tell our other Cricket Wireless customers when your case took place?
~by anonymous: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~by anonymous a list of common Cricket Wireless problems)
~by anonymous: "Device Support" was why I was trying to call.
~by anonymous's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~by anonymous: Started having problems and I could not download some of my messages and couldn't get into some of my internet pages. Went to Store in San Benito, Texas. the girl who helped me pulled out the battery (which I told her I had already done)she pulled out another little card reader and blew at it ?? then wiped on her shirt. She tried the phone again and said there was something wrong with my internet connection, checked and said I had no insurance and would have to call an *** number and send them my phone and wait two days to receive another. I got home and my son looked at my phone, pressed the "data" button and bammm, my messages started to open. no problems since. I suggest you send your rep to training and have my son take her place. not very happy about that visit. Lorraine Delgado (***) ***-****
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~by anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~by anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~by anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~by anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~by anonymous taken from his Cricket Wireless customer service problem that occurred on November 24th, 2017.