Cricket Wireless: The worst customer service ever. YES - you will...
A Cricket Wireless customer review by GetHuman user ~Pissedoff from November 27th, 2017
Background on ~Pissedoff's case
GetHuman: ~Pissedoff - can you tell our other Cricket Wireless customers when your case took place?
~Pissedoff: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissedoff a list of common Cricket Wireless problems)
~Pissedoff: "Change plan" was why I was trying to call.
~Pissedoff's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissedoff: The worst customer service ever. YES - you will save money but expect the worst customer service ever. Was on hold for *:** trying to resolve issue - call disconnected because it goes to India on a crappy phone line. Called back - on hold for ** minutes until call disconnected again. Now ** minutes into call **. BE AWARE - Cricket will not pay you your rebate UNLESS you call them and calling them is next to impossible. YES - I am saving a considerable amount of money every month over what I was paying but the aggravation isn't worth it.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Pissedoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissedoff: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Pissedoff: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Pissedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissedoff taken from his Cricket Wireless customer service problem that occurred on November 22nd, 2017.