Cricket Wireless: Waste of my time. Had to go into store, which t...

A Cricket Wireless customer review by GetHuman user ~U.S. Army Ssg Z from November 22nd, 2017

Background on ~U.S. Army Ssg Z's case

GetHuman: ~U.S. Army Ssg Z - can you tell our other Cricket Wireless customers when your case took place?
~U.S. Army Ssg Z: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
~U.S. Army Ssg Z: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~U.S. Army Ssg Z a list of common Cricket Wireless problems)
~U.S. Army Ssg Z: "Cancel service" was why I was trying to call.

~U.S. Army Ssg Z's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~U.S. Army Ssg Z: Waste of my time. Had to go into store, which the service there was even worse! Absolutely horrible!
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~U.S. Army Ssg Z: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~U.S. Army Ssg Z: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~U.S. Army Ssg Z: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~U.S. Army Ssg Z: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~U.S. Army Ssg Z taken from his Cricket Wireless customer service problem that occurred on November 19th, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

~U.S. Army Ssg Z's Cricket Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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