Cricket Wireless: Throttle my own speeds

A Cricket Wireless customer review by GetHuman user GetHuman-fmc from November 29th, 2017

Background on GetHuman-fmc's case

GetHuman: GetHuman-fmc - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-fmc: Yup. It was afternoon, on November 28th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman-fmc: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fmc a list of common Cricket Wireless problems)
GetHuman-fmc: "Account access" was why I was trying to call.

GetHuman-fmc's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fmc: Throttle my own speeds
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-fmc: You have to pay before the due date,but you don't get new data until the day after payment is due. So if your plan is due and runs out of data on the *th you have to pay on the *th before the due date but dont get new data until the *th around noon if your lucky. If you run out of high speed data,you speed is reduced to ***kbs wich is a crawling speed, have trouble just loading images.if you download a file or watch YouTube videos your data is used up a lot faster, if you download an app that is **mb in size it uses twice to * times amount of your data to download the file at *g lte speeds fast download but at at a high clock rate. If you could throttle your own speed to *mbps that would be substantial to watch videos for extended times,but no setting to switch from *g to *g. Other than that, I get a great signal and customer service is the greatest. **.** a month *.* gb of data unlimited talk and text. Lumia ***. I liked family mobile t-mobile *g I could watch YouTube videos all i wanted at *mbps, but of course signal issues,still a problem, so I had to switch to Cricket wireless Lumia *** is unable to utilize hot spot internet sharing,says so says this software version does not support internet sharing, If it did Cricket would let me for the ** dollar plan plus ** dollars per line so for **.** dollars if my Lumia *** Windows *.*-* let me use hotspot I could. But I can only imaging how much data my PC could **** up,I could use * GB of data with my PC using internet sharing with my phone faster, if you watched YouTube videos all day for * days it would use all your data up before the monthly plan is up. So for surfing the web it is great,for streaming videos on YouTube not so great, downloading files is fast but uses *mbps to download a file. A ** Mb file x *mbps uses about ruffly *** Mb this is an inaccurate figure but just simply saying if you download any file you really have to constantly monitor your usage wich is a huge spoiler, and basically makes *g lte a huge disadvantage at *-to * mbps. If I could throttle my speeds to *mbps that would be my lucky number.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-fmc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fmc: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-fmc: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-fmc: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fmc taken from his Cricket Wireless customer service problem that occurred on November 28th, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

GetHuman-fmc's Cricket Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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