Crosby Benefit Systems Inc.: Crosby Benefits System is all about their payin...
A Crosby Benefit Systems Inc. customer review by GetHuman user ~miffed from November 8th, 2017
Background on ~miffed's case
GetHuman: ~miffed - can you tell our other Crosby Benefit Systems Inc. customers when your case took place?
~miffed: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to Crosby Benefit Systems Inc., and if so, how?
GetHuman: And which of these common Crosby Benefit Systems Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~miffed a list of common Crosby Benefit Systems Inc. problems)
~miffed: "Technical support" was why I was trying to call.
~miffed's review of Crosby Benefit Systems Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Crosby Benefit Systems Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~miffed: Crosby Benefits System is all about their paying clients and not at all about the people they are servicing. **You ask them for a follow up on your benefits and they say that they will send you an email or phone you. **Neither happens.**I asked for confirmation that my COBRA benefits were activated. They said yes. But when I tried to pick up some prescriptions we were not covered.**Three weeks after they received payment our health insurance was still not covered.**Finally it is and we can get our prescriptions.**I then wanted to make sure that it would be covered in the future after signing up for ACH withdrawal. **All we got after over a hour of waiting was some person saying everything was fine. I asked for confirmation and she*he stated her*his first name was ...... and that was all I needed? **So I am suppose to say "Lynda" from Crosby Benefits System said everything was fine. Try saying that to some medical billing firm.**We need more than someone first name for confirmation
GetHuman: Let's quantify your experience contacting Crosby Benefit Systems Inc.. On a scale of 1 to 5, how easy is it go get help on a Crosby Benefit Systems Inc. problem?
~miffed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~miffed: I'd give them a one out of five on communication.
GetHuman: And what about Crosby Benefit Systems Inc.'s ability to quickly and effectively address your problem?
~miffed: For that I would say two out of five.
GetHuman: And finally- any advice for other Crosby Benefit Systems Inc. customers?
~miffed: Call them early in the day or late. Don't forget any personal or account information you might need for Crosby Benefit Systems Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~miffed taken from his Crosby Benefit Systems Inc. customer service problem that occurred on November 4th, 2017.
Crosby Benefit Systems Inc.
3.00 of 5 stars | 3 reviews
~miffed's Crosby Benefit Systems Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Crosby Benefit Systems Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Crosby Benefit Systems Inc. in any way.