CuraScript: My doctor faxed them twice. My doctor called th...
A CuraScript customer review by GetHuman user ~larry dolphin from November 22nd, 2017
Background on ~larry dolphin's case
GetHuman: ~larry dolphin - can you tell our other CuraScript customers when your case took place?
~larry dolphin: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~larry dolphin a list of common CuraScript problems)
~larry dolphin: "Returns" was why I was trying to call.
~larry dolphin's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry dolphin: My doctor faxed them twice. My doctor called them personally twice. I called them the next day. They said "We didn't receive the fax" I said "Yes you did" Went round and round for TWO WEEKS!! Horrible company. If my insurance gave me one other option, like a drug dealer on the corner, I would trust a drug dealer on the corner before this incompetent "company". The worst.
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~larry dolphin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry dolphin: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~larry dolphin: For that I would say four out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~larry dolphin: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry dolphin taken from his CuraScript customer service problem that occurred on November 15th, 2017.