CyberPower Systems, Inc: Cyberpower was called at *:**pm EST on a Friday...
A CyberPower Systems, Inc customer review by GetHuman user ~BobGreene from November 22nd, 2017
Background on ~BobGreene's case
GetHuman: ~BobGreene - can you tell our other CyberPower Systems, Inc customers when your case took place?
~BobGreene: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to CyberPower Systems, Inc, and if so, how?
GetHuman: And which of these common CyberPower Systems, Inc customer issues best describes the reason you wanted to talk to them?
(Shows ~BobGreene a list of common CyberPower Systems, Inc problems)
~BobGreene: "Technical support" was why I was trying to call.
~BobGreene's review of CyberPower Systems, Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's CyberPower Systems, Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BobGreene: Cyberpower was called at *:**pm EST on a Friday. After I selected ** for Sales, Cyberpower announced "All customer service representatives are busy with other customers. Please leave your name and number and someone will get back to you as soon as possible." **This is the next-to-worst response possible, since customers will have no idea when to expect a call, nor (in all likelihood) will they be able to return the call, if received in their absence.
GetHuman: Let's quantify your experience contacting CyberPower Systems, Inc. On a scale of 1 to 5, how easy is it go get help on a CyberPower Systems, Inc problem?
~BobGreene: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BobGreene: I'd give them a three out of five on communication.
GetHuman: And what about CyberPower Systems, Inc's ability to quickly and effectively address your problem?
~BobGreene: For that I would say five out of five.
GetHuman: And finally- any advice for other CyberPower Systems, Inc customers?
~BobGreene: Call them early in the day or late. Don't forget any personal or account information you might need for CyberPower Systems, Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BobGreene taken from his CyberPower Systems, Inc customer service problem that occurred on November 19th, 2017.
CyberPower Systems, Inc
3.00 of 5 stars | 8 reviews
~BobGreene's CyberPower Systems, Inc Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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