CymaxStores.com: Should be a zero for customer service. Long wa...
A CymaxStores.com customer review by GetHuman user ~Mary from November 25th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other CymaxStores.com customers when your case took place?
~Mary: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to CymaxStores.com, and if so, how?
GetHuman: And which of these common CymaxStores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common CymaxStores.com problems)
~Mary: "Cancel order" was why I was trying to call.
~Mary's review of CymaxStores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's CymaxStores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Should be a zero for customer service. Long waits by phone & no chat available even though it says you can. My product arrived damaged after a long wait to get it.*I will NEVER order from them again.
GetHuman: Let's quantify your experience contacting CymaxStores.com. On a scale of 1 to 5, how easy is it go get help on a CymaxStores.com problem?
~Mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a one out of five on communication.
GetHuman: And what about CymaxStores.com's ability to quickly and effectively address your problem?
~Mary: For that I would say one out of five.
GetHuman: And finally- any advice for other CymaxStores.com customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for CymaxStores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his CymaxStores.com customer service problem that occurred on November 16th, 2017.