CymaxStores.com: this is the worst online experience I ever had...
A CymaxStores.com customer review by GetHuman user ~Haifa from November 25th, 2017
Background on ~Haifa's case
GetHuman: ~Haifa - can you tell our other CymaxStores.com customers when your case took place?
~Haifa: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to CymaxStores.com, and if so, how?
GetHuman: And which of these common CymaxStores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Haifa a list of common CymaxStores.com problems)
~Haifa: "Returns" was why I was trying to call.
~Haifa's review of CymaxStores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's CymaxStores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Haifa: this is the worst online experience I ever had. Very poor customer service, long waiting time then immediately cut off without response. mistakes in billing, shipping damaged material and yet there is no quick number or person or email or website to correct the issue and send a replacement. this outlet must be closed it is not fit to do business.
GetHuman: Let's quantify your experience contacting CymaxStores.com. On a scale of 1 to 5, how easy is it go get help on a CymaxStores.com problem?
~Haifa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Haifa: I'd give them a one out of five on communication.
GetHuman: And what about CymaxStores.com's ability to quickly and effectively address your problem?
~Haifa: For that I would say four out of five.
GetHuman: And finally- any advice for other CymaxStores.com customers?
~Haifa: Call them early in the day or late. Don't forget any personal or account information you might need for CymaxStores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Haifa taken from his CymaxStores.com customer service problem that occurred on November 19th, 2017.