DESA International: The phone number merely triggered an automated...

A DESA International customer review by GetHuman user GetHuman-216773 from November 18th, 2017

Background on GetHuman-216773's case

GetHuman: GetHuman-216773 - can you tell our other DESA International customers when your case took place?
GetHuman-216773: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to DESA International, and if so, how?
GetHuman-216773: I used the 800-432-5212 number I found for on the GetHuman DESA International customer phone number page I was on: DESA International Customer Service Phone Number
GetHuman: And which of these common DESA International customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216773 a list of common DESA International problems)
GetHuman-216773: "Technical support" was why I was trying to contact.

GetHuman-216773's review of DESA International customer service

GetHuman: So how would you sum up your experience for GetHuman's DESA International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216773: The phone number merely triggered an automated reference to the internet *which does not include my product id* then said the number is not working. So,it was*is no help at all
GetHuman: Let's quantify your experience contacting DESA International. On a scale of 1 to 5, how easy is it go get help on a DESA International problem?
GetHuman-216773: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216773: I'd give them a one out of five on communication.
GetHuman: And what about DESA International's ability to quickly and effectively address your problem?
GetHuman-216773: For that I would say one out of five.
GetHuman: And finally- any advice for other DESA International customers?
GetHuman-216773: Call them early in the day or late. Don't forget any personal or account information you might need for DESA International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216773 taken from his DESA International customer service problem that occurred on November 13th, 2017.

DESA International

1.00 of 5 stars | 7 reviews

GetHuman-216773's DESA International Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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