DHL (Canada): Package from Feb **th seized. I said fine, keep...
A DHL (Canada) customer review by GetHuman user GetHuman-261091 from November 27th, 2017
Background on GetHuman-261091's case
GetHuman: GetHuman-261091 - can you tell our other DHL (Canada) customers when your case took place?
GetHuman-261091: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261091 a list of common DHL (Canada) problems)
GetHuman-261091: "Complaint" was why I was trying to call.
GetHuman-261091's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261091: Package from Feb **th seized. I said fine, keep it. I get a letter saying I will have to pay the destruction. I said fine, send me a bill and I can pay you to release it. They do, I pay, the parcel gets sent to another province, another person. Every time I call to ask about it, the agents says *your package has been destroyed*. I****m on my **th call to DHL and now getting to a Peter Chen whom I have not spoken with yet. My package was opened, contains tangible items and is therefore compromised, they refuse to do anything about that.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
GetHuman-261091: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261091: I'd give them a four out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
GetHuman-261091: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
GetHuman-261091: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261091 taken from his DHL (Canada) customer service problem that occurred on November 23rd, 2017.