DHL (Canada): Terrible company, BEYOND AWFUL customer service...
A DHL (Canada) customer review by GetHuman user ~Bryan from November 20th, 2017
Background on ~Bryan's case
GetHuman: ~Bryan - can you tell our other DHL (Canada) customers when your case took place?
~Bryan: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Bryan a list of common DHL (Canada) problems)
~Bryan: "Make a shipment" was why I was trying to call.
~Bryan's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bryan: Terrible company, BEYOND AWFUL customer service. Phone agents are rude and speak like illiterate idiots. charged me $** for shipping, then another $** for god-knows-what. * calls to this number later and these morons still don't know what is going on. Pathetic.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~Bryan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bryan: I'd give them a two out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~Bryan: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~Bryan: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bryan taken from his DHL (Canada) customer service problem that occurred on November 16th, 2017.