DHL (Canada): package was on truck at ** friday never deliver...
A DHL (Canada) customer review by GetHuman user ~Arliss from November 26th, 2017
Background on ~Arliss's case
GetHuman: ~Arliss - can you tell our other DHL (Canada) customers when your case took place?
~Arliss: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Arliss a list of common DHL (Canada) problems)
~Arliss: "Lost package" was why I was trying to call.
~Arliss's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arliss: package was on truck at ** friday never delivered, Monday waited from *am for package at **:** am found anote on door saying no one was home..no way did they ring the bell. Company tells me they can't get hold of the driver and it will be delivered tomorrow! What they don't know where truck is...what ****, totally unhelpful...even Canada Post is better than this
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~Arliss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arliss: I'd give them a one out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~Arliss: For that I would say two out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~Arliss: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arliss taken from his DHL (Canada) customer service problem that occurred on November 18th, 2017.