DHL (Canada): Took forever to find the right phone number to...

A DHL (Canada) customer review by GetHuman user ~Billy from November 27th, 2017

Background on ~Billy's case

GetHuman: ~Billy - can you tell our other DHL (Canada) customers when your case took place?
~Billy: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
~Billy: I used the 855-345-7447 number I found for on the GetHuman DHL (Canada) customer phone number page I was on: DHL (Canada) Customer Service Phone Number
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Billy a list of common DHL (Canada) problems)
~Billy: "Track order" was why I was trying to call.

~Billy's review of DHL (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billy: Took forever to find the right phone number to call and the phone menus are complicated, but once I got a rep on the actual phone she gave me all the info I needed.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~Billy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billy: I'd give them a four out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~Billy: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~Billy: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billy taken from his DHL (Canada) customer service problem that occurred on November 21st, 2017.

DHL (Canada)

2.60 of 5 stars | 56 reviews

~Billy's DHL (Canada) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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