DHL (Canada): In case of emergency, they are never helpful. I...
A DHL (Canada) customer review by GetHuman user ~LVL from November 23rd, 2017
Background on ~LVL's case
GetHuman: ~LVL - can you tell our other DHL (Canada) customers when your case took place?
~LVL: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~LVL a list of common DHL (Canada) problems)
~LVL: "Complaint" was why I was trying to call.
~LVL's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LVL: In case of emergency, they are never helpful. I have contacted them for six times regarding a delayed package, customer service kept saying they will contact you later but they never did. Not helpful at all and over-charged, much worse than Fedex, even UPS is better.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~LVL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LVL: I'd give them a four out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~LVL: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~LVL: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LVL taken from his DHL (Canada) customer service problem that occurred on November 14th, 2017.