DHL: *** you do not wantvto know
A DHL customer review by GetHuman user ~John Duffu from November 22nd, 2017
Background on ~John Duffu's case
GetHuman: ~John Duffu - can you tell our other DHL customers when your case took place?
~John Duffu: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~John Duffu a list of common DHL problems)
~John Duffu: "Track item" was why I was trying to call.
~John Duffu's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Duffu: *** you do not wantvto know
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~John Duffu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Duffu: I'd give them a four out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~John Duffu: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL customers?
~John Duffu: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Duffu taken from his DHL customer service problem that occurred on November 15th, 2017.