DHL: I SAW THIS NUMBER ONLINE LAST YEAR WHILE TRYING...

A DHL customer review by GetHuman user ~SNOW WHITE from November 25th, 2017

Background on ~SNOW WHITE's case

GetHuman: ~SNOW WHITE - can you tell our other DHL customers when your case took place?
~SNOW WHITE: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to DHL, and if so, how?
~SNOW WHITE: I used the 800-225-5345 number I found for on the GetHuman DHL customer phone number page I was on: DHL Customer Service Phone Number
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
Shows ~SNOW WHITE a list of common DHL problems
~SNOW WHITE: "Track order" was why I was trying to call.

~SNOW WHITE's review of DHL customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SNOW WHITE: I SAW THIS NUMBER ONLINE LAST YEAR WHILE TRYING TO TRACK DOWN A PACKAGE AND IT WAS SO HELPFUL THAT I SAVED IT.
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~SNOW WHITE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SNOW WHITE: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~SNOW WHITE: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL customers?
~SNOW WHITE: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SNOW WHITE taken from his DHL customer service problem that occurred on November 22nd, 2017.

DHL

3.40 of 5 stars | 36 reviews
DHL ReviewsDHL's Phone NumberAll DHL contact infoGeneral DHL customer service info
~SNOW WHITE's DHL Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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