DHL: My package has been sitting in warehouses for...
A DHL customer review by GetHuman user ~anonymous2 from November 21st, 2017
Background on ~anonymous2's case
GetHuman: ~anonymous2 - can you tell our other DHL customers when your case took place?
~anonymous2: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to DHL, and if so, how?
~anonymous2: I used the 800-225-5345 number I found for on the GetHuman DHL customer phone number page I was on: DHL Customer Service Phone Number
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
Shows ~anonymous2 a list of common DHL problems
~anonymous2: "Lost package" was why I was trying to call.
~anonymous2's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous2: My package has been sitting in warehouses for * days..it's *:** PM..it was out with the Courier since early morning. (*:**am)
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~anonymous2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous2: I'd give them a one out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~anonymous2: For that I would say two out of five.
GetHuman: And finally- any advice for other DHL customers?
~anonymous2: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous2 taken from his DHL customer service problem that occurred on November 13th, 2017.
3.40 of 5 stars | 36 reviewsDHL ReviewsDHL's Phone NumberAll DHL contact infoGeneral DHL customer service info
~anonymous2's DHL Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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