DHL: Not only did I have to wait ** mins for them to...

A DHL customer review by GetHuman user GetHuman-12117 from November 22nd, 2017

Background on GetHuman-12117's case

GetHuman: GetHuman-12117 - can you tell our other DHL customers when your case took place?
GetHuman-12117: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman-12117: I used the 800-225-5345 number I found for on the GetHuman DHL customer phone number page I was on: DHL Customer Service Phone Number
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12117 a list of common DHL problems)
GetHuman-12117: "Track item" was why I was trying to call.

GetHuman-12117's review of DHL customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12117: Not only did I have to wait ** mins for them to answer, they said they would transfer me to the right dept and then hung up on me!
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
GetHuman-12117: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12117: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
GetHuman-12117: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL customers?
GetHuman-12117: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12117 taken from his DHL customer service problem that occurred on November 19th, 2017.


3.40 of 5 stars | 36 reviews

GetHuman-12117's DHL Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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