DHL: I have been waiting over a week for my package...
A DHL customer review by GetHuman user ~anonymous from November 22nd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other DHL customers when your case took place?
~anonymous: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common DHL problems)
~anonymous: "Lost package" was why I was trying to call.
~anonymous's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I have been waiting over a week for my package. The DHL website was useless.. The tracking information never changed. The representative said that the USPS was behind and recommended that I contact the shipper and open an investigation in case the package was lost. This company is terrible!!!
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other DHL customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his DHL customer service problem that occurred on November 16th, 2017.