DISH: Do not have service half the time. I was told t...
A DISH customer review by GetHuman user ~KP from November 23rd, 2017
Background on ~KP's case
GetHuman: ~KP - can you tell our other DISH customers when your case took place?
~KP: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~KP a list of common DISH problems)
~KP: "Overcharge on Account" was why I was trying to call.
~KP's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KP: Do not have service half the time. I was told they had high speed internet. If you up to * min. high speed, then I guess they do. Trying to get out of contract and they refuse. But charge me every time they come out. And they come out at least once month. This time I have to wait two weeks. But they will take $**.** off my bill
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~KP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KP: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~KP: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~KP: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KP taken from his DISH customer service problem that occurred on November 17th, 2017.