DISH: I explained the past behavior is the best predi...
A DISH customer review by GetHuman user ~Ticked Off Dish Customer 451 from November 25th, 2017
Background on ~Ticked Off Dish Customer 451's case
GetHuman: ~Ticked Off Dish Customer 451 - can you tell our other DISH customers when your case took place?
~Ticked Off Dish Customer 451: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off Dish Customer 451 a list of common DISH problems)
~Ticked Off Dish Customer 451: "Overcharge on Account" was why I was trying to call.
~Ticked Off Dish Customer 451's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off Dish Customer 451: I explained the past behavior is the best predictor of future behavior. FOX is gone, and before that, another set of channels was gone because of DISH's inability to negotiate. Tired of losing channels I prefer because their accountants cannot understand people are leaving in droves. THE CSR was patient and did listen to my complaint.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Ticked Off Dish Customer 451: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off Dish Customer 451: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Ticked Off Dish Customer 451: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~Ticked Off Dish Customer 451: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off Dish Customer 451 taken from his DISH customer service problem that occurred on November 24th, 2017.