DISH: I have had a complete loss of service, however...
A DISH customer review by GetHuman user ~ECC from November 26th, 2017
Background on ~ECC's case
GetHuman: ~ECC - can you tell our other DISH customers when your case took place?
~ECC: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~ECC a list of common DISH problems)
~ECC: "Lower my bill" was why I was trying to call.
~ECC's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ECC: I have had a complete loss of service, however it will take * days before I can get a service person to come to my house. I am elderly and this is my main form of entertainment. I spoke with a supervisor in Arizona and I live in Florida. She said there was nothing she could do about it, and started offering to take $* then $** off my bill however, I am not interested in getting a discount, I just want service! I am a loyal customer that pays my bill at least * week in advance each month. If you have no more respect for your customers or you are so big that I am not a big enough customer save my business, then at the end of my contract you can bet I will be seeking service from someone else. Please contact me in the morning after *:** EST at (***) *** ****. Customer **************. Thank you, Edwin Cavannaugh
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~ECC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ECC: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~ECC: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~ECC: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ECC taken from his DISH customer service problem that occurred on November 17th, 2017.