DISH: I set up new service then had to cancel before...

A DISH customer review by GetHuman user ~Tara from November 23rd, 2017

Background on ~Tara's case

GetHuman: ~Tara - can you tell our other DISH customers when your case took place?
~Tara: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to DISH, and if so, how?
~Tara: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Tara a list of common DISH problems)
~Tara: "Transfer Service" was why I was trying to call.

~Tara's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tara: I set up new service then had to cancel before installation. Dish owed me * separate refunds (why * separate I have no idea). So they refunded the first part in a timely fashion, but now I'm still owed **.** and they are telling me USDish owes me the money and every time is call a recorded messages tells me to call back during regular business hours. The first day I called at *:**pm eastern time.... Today I've started calling at *:**pm eastern time. Now Dish will not take responsibility!!! This is crazy!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Tara: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tara: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Tara: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~Tara: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tara taken from his DISH customer service problem that occurred on November 21st, 2017.

DISH

2.56 of 5 stars | 244 reviews

~Tara's DISH Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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