DISH: OK .. just Upgraded to HOPPER!! Yeahh! HOWEVER...
A DISH customer review by GetHuman user GetHuman-301706 from November 19th, 2017
Background on GetHuman-301706's case
GetHuman: GetHuman-301706 - can you tell our other DISH customers when your case took place?
GetHuman-301706: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-301706 a list of common DISH problems)
GetHuman-301706: "Complaint" was why I was trying to call.
GetHuman-301706's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-301706: OK .. just Upgraded to HOPPER!! Yeahh! HOWEVER IT Continues to CRASH on our *nd Unit Downstairs in a ower level of House. Called CS last Night, who had me UNPLUG Everything, then RESET. Today, it seems to take ahwile to BOOT Upstairs, but the Downstairs Unit Continues to be PLAGUED with Problems..Pixalation Issues and Crashes...so I'm Wondering, DOES HOPPER HAVE *BUGS* that are Unresolved? If I'd Known HOPPER Has *BUGS* Perhaps I Wouldn't Have UPGRADED ...cause being ELDERLY, and DISABLED My Principal Form of ENTERTAINMENT is Watching the *BOOB-TUBE* haha As Us OLDTIMERS used to Call 'TV' !! HELP! IS ANYONE ELSE HAVING SIMILAR ISSUES??? USMC*Vietnam Vet*****
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-301706: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-301706: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-301706: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-301706: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-301706 taken from his DISH customer service problem that occurred on November 14th, 2017.