Terrible customer service. We had DISH at a mou...
A DISH customer review by GetHuman user ~Bill from November 11th, 2017
Background on ~Bill 's case
GetHuman: ~Bill - can you tell our other DISH customers when your case took place?
~Bill : Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common DISH problems)
~Bill : "Transfer Service" was why I was trying to call.
~Bill 's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill : Terrible customer service. We had DISH at a mountain cabin which we do not get to visit that often. DISH was on service pause but unknown to us they automatically started full service debiting our bank account after six months until we noticed the increased charge. They did not call or notify us in anyway of the reactivation of service. When we explained the circumstances that we did not authorize or desire full service fees they explained their policy is to automatically turn on full service with full billing after six months whether you use it or not-you have to call them to stop this auto start of service. How many people are going to remember to call a company to not restart service after six months-talk about how many billing traps you can step into to rip off the customer. Dish executives probably dreamed this one up while laughing at customers at the country club bar. Talking to Chris and Julian at Dish was like a brick wall-they would not adjust the $** a month fees off our bi
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Bill : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill : I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Bill : For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~Bill : Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his DISH customer service problem that occurred on November 7th, 2017.