DISH: The teams do not speak to each other, and are n...
A DISH customer review by GetHuman user ~Karim from November 19th, 2017
Background on ~Karim's case
GetHuman: ~Karim - can you tell our other DISH customers when your case took place?
~Karim: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Karim a list of common DISH problems)
~Karim: "Account Access" was why I was trying to call.
~Karim's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karim: The teams do not speak to each other, and are not transparent about what they are doing to solve your issues. A lot of holding and wait time. I was told I'd receive a callb back on my issues, still haven't receive one after ** hours.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Karim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karim: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Karim: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Karim: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karim taken from his DISH customer service problem that occurred on November 13th, 2017.