DISH: I did live chat which has always been pleasant...
A DISH customer review by GetHuman user GetHuman-74708 from November 22nd, 2017
Background on GetHuman-74708's case
GetHuman: GetHuman-74708 - can you tell our other DISH customers when your case took place?
GetHuman-74708: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74708 a list of common DISH problems)
GetHuman-74708: "Account Access" was why I was trying to call.
GetHuman-74708's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74708: I did live chat which has always been pleasant and quick. tonight it took * people who spoke English poorly and clearly did not know what they were doing. It is sad to see excellent customer service go to pot. I am elderly and crippled and it is hard to get through to those people that they need to speak slowly and distinctly.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-74708: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74708: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-74708: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-74708: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74708 taken from his DISH customer service problem that occurred on November 21st, 2017.