DISH: Brandi Cross ***-***-****. I had the most rude...

A DISH customer review by GetHuman user ~Brandi Cross from November 24th, 2017

Background on ~Brandi Cross's case

GetHuman: ~Brandi Cross - can you tell our other DISH customers when your case took place?
~Brandi Cross: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to DISH, and if so, how?
~Brandi Cross: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Brandi Cross a list of common DISH problems)
~Brandi Cross: "Overcharge on Account" was why I was trying to call.

~Brandi Cross's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brandi Cross: Brandi Cross ***-***-****. I had the most rude person I have ever had since I have had sdisch, almost a **yr customer. On Nov. * at ***pm, I call ***********. I have had problems with my dish network over the past month and have been calling regularly trying to get issues fixed or corrrected which still hasn't happened to date. This particular phone call was just to reset my remote to a new TV. The lady kept trying to sell me $**.** insurance plan and I told her I did not want it, * times, I just want my remote fixed. She laughed at me and would not help me, she put me on hold and I could hear her laughing and when she cam back gave me another number to call. ***********. I said thanks and hung up. i called the number and it was DIRECT TV!!! Are you GD SERIOUS!!! I am DEAD SERIOUS. You let this kind of **** happen?? Check the recording if i am lieing I am dieing!!! I want this issue addressed immediately!!! pLease feel free to call my cell listed above. Please contact me
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Brandi Cross: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brandi Cross: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Brandi Cross: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~Brandi Cross: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brandi Cross taken from his DISH customer service problem that occurred on November 18th, 2017.

DISH

2.56 of 5 stars | 244 reviews

~Brandi Cross's DISH Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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