DISH: getting a rep in the Philippines that I can't u...

A DISH customer review by GetHuman user ~Steve from November 27th, 2017

Background on ~Steve's case

GetHuman: ~Steve - can you tell our other DISH customers when your case took place?
~Steve: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to DISH, and if so, how?
~Steve: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common DISH problems)
~Steve: "Complaint" was why I was trying to call.

~Steve's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: getting a rep in the Philippines that I can't understand is very frustrating and waste my time. I would suggest the Dish management go through the exercise in trying to get a problem resolved to see how difficult the communication issue really is. I wasted a good hour in trying to get someone to help me to determine if Internet and VOIP service can be bundled with my current TV service and was unable to get an answer. This is not the level of service I expect from Dish, if saving money with foreign service is your priority then you have your priorities all wrong because I am considering changing over to Direct for better service.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Steve: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Steve: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his DISH customer service problem that occurred on November 23rd, 2017.


2.56 of 5 stars | 244 reviews

~Steve's DISH Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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