Dayton Power & Light Co: I asked to speak to a supervisor and was told t...
A Dayton Power & Light Co customer review by GetHuman user ~lolly from November 10th, 2017
Background on ~lolly's case
GetHuman: ~lolly - can you tell our other Dayton Power & Light Co customers when your case took place?
~lolly: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dayton Power & Light Co, and if so, how?
GetHuman: And which of these common Dayton Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~lolly a list of common Dayton Power & Light Co problems)
~lolly: "Change appointment" was why I was trying to call.
~lolly's review of Dayton Power & Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Dayton Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lolly: I asked to speak to a supervisor and was told they would put me in cue. It has been two hours and no one has called yet. Customers are the least of their concerns.
GetHuman: Let's quantify your experience contacting Dayton Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Dayton Power & Light Co problem?
~lolly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lolly: I'd give them a three out of five on communication.
GetHuman: And what about Dayton Power & Light Co's ability to quickly and effectively address your problem?
~lolly: For that I would say two out of five.
GetHuman: And finally- any advice for other Dayton Power & Light Co customers?
~lolly: Call them early in the day or late. Don't forget any personal or account information you might need for Dayton Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lolly taken from his Dayton Power & Light Co customer service problem that occurred on November 5th, 2017.