Debenhams: I complained about a mis-selling of financial s...
A Debenhams customer review by GetHuman user ~maz from November 20th, 2017
Background on ~maz's case
GetHuman: ~maz - can you tell our other Debenhams customers when your case took place?
~maz: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~maz a list of common Debenhams problems)
~maz: "Track order" was why I was trying to contact.
~maz's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maz: I complained about a mis-selling of financial services and they gave me a phone number for a company who no longer deals with Debenhams and has not done so for over a year.
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~maz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maz: I'd give them a three out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~maz: For that I would say two out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~maz: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maz taken from his Debenhams customer service problem that occurred on November 12th, 2017.