Deep Discount DVD: you took money out of my acct and I never recei...

A Deep Discount DVD customer review by GetHuman user ~martie from November 17th, 2017

Background on ~martie's case

GetHuman: ~martie - can you tell our other Deep Discount DVD customers when your case took place?
~martie: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Deep Discount DVD, and if so, how?
~martie: I used the 800-264-5076 number I found for on the GetHuman Deep Discount DVD customer phone number page I was on: Deep Discount DVD Customer Service Phone Number
GetHuman: And which of these common Deep Discount DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~martie a list of common Deep Discount DVD problems)
~martie: "None of those really matches why I wanted to call Deep Discount DVD that day." was why I was trying to call.

~martie's review of Deep Discount DVD customer service

GetHuman: So how would you sum up your experience for GetHuman's Deep Discount DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martie: you took money out of my acct and I never received my order or acknowledgement that I had one. yet money was taken out and not returned
GetHuman: Let's quantify your experience contacting Deep Discount DVD. On a scale of 1 to 5, how easy is it go get help on a Deep Discount DVD problem?
~martie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martie: I'd give them a one out of five on communication.
GetHuman: And what about Deep Discount DVD's ability to quickly and effectively address your problem?
~martie: For that I would say four out of five.
GetHuman: And finally- any advice for other Deep Discount DVD customers?
~martie: Call them early in the day or late. Don't forget any personal or account information you might need for Deep Discount DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martie taken from his Deep Discount DVD customer service problem that occurred on November 11th, 2017.

Deep Discount DVD

2.00 of 5 stars | 8 reviews

~martie's Deep Discount DVD Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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