Dell - Returns: I a new returned defective computer after recei...
A Dell - Returns customer review by GetHuman user ~Leigh Ann from November 5th, 2017
Background on ~Leigh Ann's case
GetHuman: ~Leigh Ann - can you tell our other Dell - Returns customers when your case took place?
~Leigh Ann: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~Leigh Ann a list of common Dell - Returns problems)
~Leigh Ann: "Warranty claim" was why I was trying to call.
~Leigh Ann's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leigh Ann: I a new returned defective computer after receiving a new one * months ago. I used the return label and carried it to the shipper. Now * months later I get a computer call asking for the shipping information. I've been a Dell customer ** years but now this. Why would they call * months later if they didn't get the defective computer...I didn't want it it was brand new and the screen was going bad!!!!!!!!
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~Leigh Ann: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leigh Ann: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~Leigh Ann: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~Leigh Ann: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leigh Ann taken from his Dell - Returns customer service problem that occurred on November 3rd, 2017.