Dell - Returns: It is clear once you buy a Dell product they ha...
A Dell - Returns customer review by GetHuman user ~Skip from November 19th, 2017
Background on ~Skip's case
GetHuman: ~Skip - can you tell our other Dell - Returns customers when your case took place?
~Skip: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~Skip a list of common Dell - Returns problems)
~Skip: "Repairs" was why I was trying to call.
~Skip's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skip: It is clear once you buy a Dell product they have no intention of accepting any returns. On hold twice for over an hour and then disconnected.
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~Skip: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skip: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~Skip: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~Skip: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skip taken from his Dell - Returns customer service problem that occurred on November 14th, 2017.