Dell - Tech Support: DO NOT BUY TABLET FROM DELL. They have sent ou...
A Dell - Tech Support customer review by GetHuman user ~PJ from November 27th, 2017
Background on ~PJ's case
GetHuman: ~PJ - can you tell our other Dell - Tech Support customers when your case took place?
~PJ: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~PJ a list of common Dell - Tech Support problems)
~PJ: "Return an Order" was why I was trying to call.
~PJ's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PJ: DO NOT BUY TABLET FROM DELL. They have sent out TWO (*) tablets. Both are the wrong item. They can't deliver the right one so they think that the only correct solution is to return the items for refund. They don't get that an item was purchased and they SHOULD deliver it. I WAS ON PHONE ** MINUTES ONE DAY AND ** MINUTES THE SECOND TIME I TRIED TO FIX THIS PROBLEM. FOR NOTHING
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~PJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PJ: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~PJ: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~PJ: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PJ taken from his Dell - Tech Support customer service problem that occurred on November 22nd, 2017.