Dell - Tech Support: Great service once I reached a person. Computer...
A Dell - Tech Support customer review by GetHuman user ~james from October 27th, 2017
Background on ~james's case
GetHuman: ~james - can you tell our other Dell - Tech Support customers when your case took place?
~james: Yup. It was evening, on October 19th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~james a list of common Dell - Tech Support problems)
~james: "Return an Order" was why I was trying to call.
~james's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~james: Great service once I reached a person. Computer voice had me in a never ending loop before coming to gethumam.com. I was amazed at how fast they answered the phone and fixed my problem.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~james: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~james: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~james: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~james: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~james taken from his Dell - Tech Support customer service problem that occurred on October 19th, 2017.