Dell - Tech Support: THE BEST EVER. I HAVE HAD PROBLEMS WITH MY PC A...
A Dell - Tech Support customer review by GetHuman user ~LUCY from November 25th, 2017
Background on ~LUCY's case
GetHuman: ~LUCY - can you tell our other Dell - Tech Support customers when your case took place?
~LUCY: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~LUCY a list of common Dell - Tech Support problems)
~LUCY: "Return an Order" was why I was trying to call.
~LUCY's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LUCY: THE BEST EVER. I HAVE HAD PROBLEMS WITH MY PC AND THEIR STAFF HAVE ALWAYS FIXED EVERYTHING IN A TIMELY MANNER. I JUST HAD A SCAM*SECURITY SCARE. TOTALLY DOWN. THEY HAD TO REDO ALMOST EVERYTHING. VERY IMPRESSED. THEY SET-UP MY NEW PC, EXCELLENT RESULTS. IF YOU HAVE TRIED OTHER TECH PEOPLE THEY DO NOT COMPARE TO DELL. I WOULD NEVER LET ANOTHER TECH BUSINESS WORK ON MY PC. ALSO, THEY WORK WITH THEIR CUSTOMERS IMMEDIATELY! YOU CAN USE YOUR PC RIGHT AWAY. WHAT BETTER SERVICE.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~LUCY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LUCY: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~LUCY: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~LUCY: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LUCY taken from his Dell - Tech Support customer service problem that occurred on November 21st, 2017.