Dell: I will never ever ever ever buy anything from D...
A Dell customer review by GetHuman user ~Dell Sucks from November 14th, 2017
Background on ~Dell Sucks's case
GetHuman: ~Dell Sucks - can you tell our other Dell customers when your case took place?
~Dell Sucks: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~Dell Sucks a list of common Dell problems)
~Dell Sucks: "Where to buy" was why I was trying to call.
~Dell Sucks's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dell Sucks: I will never ever ever ever buy anything from Dell again I have a new Desktop thats had the motherboard replaced twice and am on my *rd (also new) printer which when i called for help to configure I was told was at there office in India even tho it is sitting right next to me ...That after * transfers then I hung up! SO DONE WITH DELL!!!
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~Dell Sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dell Sucks: I'd give them a five out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~Dell Sucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~Dell Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dell Sucks taken from his Dell customer service problem that occurred on November 5th, 2017.