Dell: second time i have had issues with parts sent t...
A Dell customer review by GetHuman user ~jason95821 from November 5th, 2017
Background on ~jason95821's case
GetHuman: ~jason95821 - can you tell our other Dell customers when your case took place?
~jason95821: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~jason95821 a list of common Dell problems)
~jason95821: "Repairs" was why I was trying to call.
~jason95821's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jason95821: second time i have had issues with parts sent to me *frist time i bought a new vid card and it stopped working *months later *second time i bought a vid card they gave bad recommendation and it did not work with my pc *then i was forced to pay for return and charged ** dollars for restocking fee **when i called in i had to put up with a automated service that could not clearly understand me then talk to a rep who barley spoke english
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~jason95821: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jason95821: I'd give them a four out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~jason95821: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~jason95821: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jason95821 taken from his Dell customer service problem that occurred on October 26th, 2017.