Dell: I called just to find out why I had not receive...
A Dell customer review by GetHuman user ~drdolittle815 from October 28th, 2017
Background on ~drdolittle815's case
GetHuman: ~drdolittle815 - can you tell our other Dell customers when your case took place?
~drdolittle815: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~drdolittle815 a list of common Dell problems)
~drdolittle815: "Where to buy" was why I was trying to call.
~drdolittle815's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drdolittle815: I called just to find out why I had not received my order, even though their website said that it should have shipped. I finally found out from person *** (yes ** customer service reps, one after the other) and *-*** hours later, that for some reason, they cancelled my order. They dont know why they cancelled it. I never received an email or a phone call telling me the order was cancelled. They told me I would just have to go and replace the order online.... the price i purchased my printer for orginally was $***. To replace the order, the price is $***..over a hundred dollars more expensive. When I told them that, their response was oh well. I will never order anything with them again.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~drdolittle815: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drdolittle815: I'd give them a one out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~drdolittle815: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell customers?
~drdolittle815: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drdolittle815 taken from his Dell customer service problem that occurred on October 23rd, 2017.