Delmarva Power & Light Company: Answering the call was done very quickly, but...
A Delmarva Power & Light Company customer review by GetHuman user ~nana p from November 18th, 2017
Background on ~nana p's case
GetHuman: ~nana p - can you tell our other Delmarva Power & Light Company customers when your case took place?
~nana p: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Delmarva Power & Light Company, and if so, how?
GetHuman: And which of these common Delmarva Power & Light Company customer issues best describes the reason you wanted to talk to them?
(Shows ~nana p a list of common Delmarva Power & Light Company problems)
~nana p: "Complaint" was why I was trying to call.
~nana p's review of Delmarva Power & Light Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Delmarva Power & Light Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nana p: Answering the call was done very quickly, but, since I did not have my account number available, they made me give out my social security number only to tell me that I had to call another number to have my question answered. The customer service rep knew what my question was, so I was a little annoyed that I had to give it out in its entirety before giving me the phone number I needed to call. I also had to ask her to repeat her name since she was not clear in stating her name.
GetHuman: Let's quantify your experience contacting Delmarva Power & Light Company. On a scale of 1 to 5, how easy is it go get help on a Delmarva Power & Light Company problem?
~nana p: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nana p: I'd give them a one out of five on communication.
GetHuman: And what about Delmarva Power & Light Company's ability to quickly and effectively address your problem?
~nana p: For that I would say four out of five.
GetHuman: And finally- any advice for other Delmarva Power & Light Company customers?
~nana p: Call them early in the day or late. Don't forget any personal or account information you might need for Delmarva Power & Light Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nana p taken from his Delmarva Power & Light Company customer service problem that occurred on November 15th, 2017.